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LemonX Support Center

How can we help you today?

Find answers, setup guides, troubleshooting steps and product support for the entire LemonX Suite. Whether you are installing your first plugin, activating a license, connecting an AI provider, configuring AEO, translating a multilingual site, or setting up MCP with Claude, this is the best place to start.

Submit a Ticket Browse Documentation Check System Status
Fast answersProduct-specific guidesLicense helpTroubleshooting supportBuilt for WordPress users

Choose where you need help

Installation Help

Install LemonX plugins, activate modules, configure basic settings and prepare your WordPress site for the LemonX Suite.

View Installation Help

License Help

Activate your license, manage site bindings, troubleshoot license errors, renew your plan and understand product entitlements.

View License Help

Account Help

Get help with login, email changes, password reset, profile information, account access and user permissions.

View Account Help

Billing Help

Find help with subscriptions, invoices, payment methods, refunds, plan changes and billing questions.

View Billing Help

Compatibility

Check WordPress, PHP, theme, plugin, WooCommerce, SEO plugin and multilingual plugin compatibility.

View Compatibility Guide

Troubleshooting

Fix common issues related to plugin activation, AI provider connection, indexing, translation queues, MCP access and performance.

Start Troubleshooting

Known Issues

View current known issues, temporary workarounds, affected versions and planned fixes.

View Known Issues

System Status

Check LemonX cloud gateway, license service, update service, indexing service, AI gateway and API availability.

Check Status
Product Support

Get help for a specific LemonX product

Each LemonX product has its own setup steps, common questions and troubleshooting paths. Choose the product you are working with.

LemonX AEO Support

Get help with AI search visibility, SEO automation, AI citation tracking, Query Lab, Schema, llms.txt, indexing, rank tracking, internal links, reports and Search Console connection.

  • Connect Google Search Console
  • Configure Google Indexing API
  • Generate Schema markup
  • Submit content to IndexNow
  • Track AI citations
  • Set up Query Lab
  • Fix sitemap issues
  • Understand AEO reports
View AEO Docs

LemonX Code Support

Get help with AI page generation, visual editing, AI Copilot, workflow writer, template library, knowledge base, RAG, OCR, forms, modals, media AI, migration and security tools.

  • Generate your first page
  • Connect an AI provider
  • Upload documents to the knowledge base
  • Use OCR
  • Create reusable templates
  • Fix page generation errors
  • Manage AI provider keys
  • Troubleshoot visual editor issues
View Code Docs

LemonX Verto Support

Get help with AI translation, multilingual SEO, URL and slug translation, hreflang, translation queue, cache, glossary, translation memory and language switcher.

  • Add a new language
  • Translate pages and posts
  • Translate URLs and slugs
  • Configure hreflang
  • Use translation memory
  • Manage glossary terms
  • Fix translation queue issues
  • Improve multilingual SEO
View Verto Docs

LemonX MCP Support

Get help connecting WordPress to Claude, Codex, Cursor and other MCP clients. Learn how to configure authentication, tool permissions, preview-before-apply workflows and secure AI agent access.

  • Connect Claude Desktop
  • Connect Codex
  • Generate MCP credentials
  • Verify site identity
  • Enable read and write tools
  • Use Preview to Apply
  • Review MCP logs
  • Fix MCP authentication issues
View MCP Docs

LemonX Pro Support

Get help with license management, cloud gateway, product entitlements, usage quotas, secure updates, Pro features, agency licensing and enterprise licensing.

  • Activate LemonX Pro
  • Manage site licenses
  • Check usage quotas
  • Understand product entitlements
  • Fix license verification errors
  • Access premium features
  • Update Pro modules
  • Manage agency licenses
View Pro Docs

LemonX Theme Support

Get help with LemonX Theme, LemonT starter theme, canvas template, layout packs, demo sites, header and footer compatibility and theme updates.

  • Install LemonX Theme
  • Use the Canvas template
  • Set up header and footer
  • Import demo layouts
  • Fix theme display issues
  • Check theme compatibility
  • Update the theme safely
View Theme Docs
New to LemonX?

Start with these guides

Install LemonX for the first time

Learn how to download, upload, install and activate LemonX plugins inside WordPress.

Choose the right LemonX product

Understand the difference between LemonX AEO, Code, Verto, MCP, Pro, Theme and Suite.

Connect your AI provider

Set up OpenAI, Claude, Gemini, DeepSeek, Ollama or a custom OpenAI-compatible provider.

Activate your license

Learn how to activate your license, bind a site, manage plan access and unlock Pro features.

Configure your first workflow

Create your first AI-powered WordPress workflow using AEO, Code, Verto or MCP.
Before opening a ticket

Try these steps first

1

Check the documentation

Most setup questions, configuration steps and product workflows are covered in the LemonX Docs.

Browse Docs
2

Search troubleshooting articles

If something is not working as expected, start with the troubleshooting guide for quick checks and common fixes.

Troubleshooting Guide
3

Check compatibility

Plugin conflicts, outdated PHP versions, unsupported themes or server limits can affect LemonX behavior.

Compatibility Guide
4

Check known issues

If you are seeing an issue after an update, it may already be listed with a workaround or planned fix.

Known Issues
5

Submit a ticket

If you still need help, send us the details and our support team will review your case.

Submit a Ticket

What to include when submitting a ticket

The more details you include, the faster we can help.

  1. 1

    Your LemonX product Tell us which product you need help with: AEO, Code, Verto, MCP, Pro, Theme or Suite.

  2. 2

    WordPress environment Include your WordPress version, PHP version, active theme and important active plugins.

  3. 3

    License or account email Use the email connected to your LemonX account or license.

  4. 4

    Error message or screenshot Copy the exact error message or attach a screenshot if available.

  5. 5

    Steps to reproduce Tell us what you clicked, configured or changed before the issue appeared.

  6. 6

    Expected result Explain what you expected to happen.

  7. 7

    Actual result Explain what happened instead.

  8. 8

    Temporary access, if needed For complex site-specific issues, our support team may ask for safe temporary access. Never send passwords in plain text.

Support Options

Choose the right support channel

Documentation

Best for setup guides, feature explanations and self-service learning.

Response: Instant Open Documentation

Help Center

Best for common support topics, troubleshooting, compatibility and account help.

Response: Instant Open Help Center

Support Ticket

Best for license issues, site-specific bugs, technical troubleshooting and product questions.

Response: Based on plan and support queue Open Support Ticket

Contact Sales

Best for agency plans, enterprise licensing, custom requirements and commercial questions.

Response: Sales team follow-up Open Contact Sales

System Status

Best for checking service availability before reporting cloud, license or API issues.

Response: Live status page Open System Status

Check service availability

If you are having trouble with license verification, cloud gateway, plugin updates, AI requests, indexing or MCP connections, check the LemonX system status page first.

License ServiceCloud GatewayUpdate ServerAI GatewayIndexing ServiceMCP ServiceDocumentation SiteAccount Dashboard
View System Status
Common Issues

Popular troubleshooting topics

License key is not activating

Check your plan status, site binding limit, license key format and server connection.

AI provider connection failed

Check your API key, provider endpoint, model name, balance, rate limit and server firewall.

Translation queue is not running

Check cron, queue settings, cache configuration, provider connection and server background task limits.

Google indexing is not working

Check your Google credentials, indexing permissions, API quota and supported content type.

MCP client cannot connect

Check authentication, endpoint URL, application password, SSL, site identity and tool permissions.

Page generation failed

Check AI provider settings, prompt length, server timeout, memory limit and plugin conflicts.

Plugin conflict after update

Disable non-essential plugins, switch to a default theme for testing, then check known issues and compatibility notes.

WordPress site is slow after enabling modules

Disable unused modules, review cache settings, check server limits and verify background task configuration.
Learn LemonX

More ways to learn and solve problems

Documentation

Detailed product guides and setup instructions.

Academy

Step-by-step learning paths for AEO, Code, Verto, MCP and agency workflows.

FAQ

Short answers to common product, license, billing and security questions.

Changelog

See what changed in each LemonX product version.

Roadmap

See planned, in-progress and released product improvements.

Glossary

Learn AEO, GEO, MCP, RAG, llms.txt, hreflang and other key concepts.
Security Reminder

Never share sensitive access publicly

When contacting support, do not send passwords, private API keys, hosting credentials or admin access in plain text. If our team needs temporary access, we will guide you through a safer process.

Safe to share: Plugin name, plugin version, WordPress version, PHP version, theme name, error message, screenshot without private data, steps to reproduce, license account email.

Do not share publicly: WordPress admin password, hosting password, database credentials, private API keys, full license key in public spaces, customer private data, payment card information.

Support FAQ

Frequently asked support questions

Where should I start if I am new to LemonX?

Start with the installation guide, then choose the documentation for the product you want to use first: AEO, Code, Verto, MCP, Pro or Theme.

Do I need a license to get support?

You can access public documentation and help center articles without a license. Product-specific ticket support may depend on your plan, license status and support policy.

Can I get help with WordPress plugin conflicts?

Yes. We can help identify whether an issue is caused by LemonX, your theme, another plugin, server limits or configuration conflicts.

Can support configure my site for me?

Support can guide you through setup and troubleshooting. Done-for-you configuration, migration or custom implementation may require a professional service or enterprise plan.

What information helps support solve issues faster?

Include the product name, plugin version, WordPress version, PHP version, active theme, error message, screenshots and steps to reproduce.

What should I do if LemonX cloud services are unavailable?

Check the system status page first. If there is an active incident, we may already be working on it. If no incident is listed, submit a ticket with details.

Can I request a new feature from support?

Yes. For product ideas, use the feature request channel or roadmap page. Support can also help confirm whether your requested workflow is already possible.

Is MCP support different from regular plugin support?

MCP support may involve WordPress configuration, authentication, AI client setup and permission checks. Please include your MCP client, connection method and error message.

Still need help?

If you cannot find the answer in the docs, help center or troubleshooting guides, send us the details and we will help you find the next step.

Submit a Ticket Browse Docs Check Status

For faster support, include your product name, plugin version, WordPress version, PHP version and steps to reproduce the issue.