HarlemonLemonX Suite
Download Sign Up
Products
LemonX SuiteLemonX AEOLemonX CodeLemonX VertoLemonX MCPLemonX ProLemonX Theme
Solutions
SEO TeamsWordPress AgenciesEcommerce WebsitesMultilingual WebsitesGlobal B2B WebsitesDevelopersContent TeamsAI Agent WorkflowWebsite MigrationClient Reporting
Pricing
Pricing OverviewCompare PlansFree PlanPro PlanAgency PlanEnterpriseLifetime DealPricing FAQ
Compare
AEO vs YoastAEO vs Rank MathCode vs ElementorVerto vs WPMLVerto vs PolylangMCP vs REST APIAll comparisons
Resources
BlogAcademyDocsFAQChangelogRoadmapGlossaryTemplatesMigration GuidesPrompt LibrarySystem Requirements
Developers
Developer HomeMCP Tool ReferenceREST APIHooks & FiltersCloud GatewayAuthenticationWebhooksExamplesDeveloper Support
Support
Support CenterSubmit a TicketLicense HelpInstallation HelpAccount HelpBilling HelpCompatibilityTroubleshootingKnown IssuesSystem Status
Login Download Sign Up
Billing Help

Billing, subscriptions and invoices — all in one place.

Find help with LemonX payments, invoices, subscriptions, renewals, refunds, plan changes, tax information and billing account questions. Whether you are using LemonX Free, Pro, Agency, Enterprise or the full LemonX Suite, this page helps you understand how billing works and where to get support.

Submit Billing Ticket View Pricing Manage Account
Secure billingSubscription helpInvoice supportPlan changesRefund guidance
Quick Help

What do you need help with?

Payment Issues

Payment failed, card declined, duplicate charge or checkout error.

Get Payment Help

Invoices

Find, download, update or request an invoice for your LemonX purchase or subscription.

Invoice Help

Subscription Management

Cancel, renew, upgrade, downgrade or check your subscription status.

Subscription Help

Plan Changes

Move from Free to Pro, Pro to Agency, or Agency to Enterprise.

Compare Plans

Refunds

Understand refund eligibility, request process and refund timing.

Refund Policy

Tax & Company Details

Update billing name, company name, tax ID, VAT number or billing address.

Tax Information Help
Billing Overview

How LemonX billing works

LemonX uses plan-based billing for premium features, product access, cloud gateway usage, license management and advanced support. Your billing experience may depend on the plan you choose, the number of sites you activate, the products included in your package and whether you are using an individual, agency or enterprise plan.

Free Plan

For users testing LemonX or using limited core features.

  • No paid subscription
  • No payment method required
  • Limited product access
  • Upgrade available anytime

Pro Plan

For professional WordPress websites that need advanced AI, AEO, translation, indexing, MCP or premium product features.

  • Paid subscription or one-time plan, depending on offer
  • License key required
  • Site activation limit applies
  • Renewal may be required for updates and support

Agency Plan

For WordPress agencies, SEO teams and service providers managing multiple client sites.

  • Multi-site license
  • Agency-level account
  • Larger activation limit
  • Client workflow support
  • May include priority support depending on plan

Enterprise Plan

For companies needing custom licensing, team controls, higher usage limits, security requirements, procurement support or custom agreements.

  • Custom quote
  • Custom billing cycle
  • Contract-based terms
  • Enterprise support options
  • May include SLA or custom onboarding
Billing Account

Where to manage your billing

Most billing actions can be handled from your LemonX account dashboard. Use the same email address that you used when purchasing or activating your LemonX license.

View active subscriptions

Check which LemonX plans are active under your account.

Download invoices

Access previous invoices and receipts.

Update payment method

Change your card or payment method if supported by your account.

Update billing details

Edit billing name, company name, tax ID, VAT number or billing address.

Manage licenses

View license keys, activated sites and plan entitlements.

View downloads

Download LemonX products included in your plan.
Payment Help

Payment failed or checkout did not complete?

If your payment fails, it is often caused by card restrictions, bank verification, incorrect billing details, expired payment method, insufficient funds or network interruption during checkout.

1. My card was declined

Possible reasons

  • Card expired
  • Incorrect card details
  • Bank blocked the transaction
  • International payment restriction
  • Insufficient funds
  • 3D Secure verification failed
  • Billing address mismatch

What to do

  • Check card number, expiration date and CVV.
  • Confirm your billing address.
  • Try another payment method.
  • Contact your bank if the transaction is blocked.
  • Try again after a few minutes.
  • Submit a billing ticket if the issue continues.
Submit Billing Ticket

2. I was charged but my order is not showing

Possible reasons

  • Payment is still processing
  • Account email was typed incorrectly
  • Order confirmation was delayed
  • Payment provider has not completed confirmation
  • Purchase was made under another email address

What to do

  • Check your email inbox and spam folder.
  • Try logging in with the email used at checkout.
  • Check whether the payment is pending or completed.
  • Wait a short time for order processing.
  • Submit a ticket with payment date, email, amount and payment reference.
Submit Billing Ticket

3. I see a duplicate charge

Possible reasons

  • Checkout was submitted twice
  • Payment authorization appeared before capture
  • Bank shows pending authorization and completed payment separately
  • Subscription renewal and new purchase happened close together

What to do

  • Check whether one transaction is only pending.
  • Review your invoice and order history.
  • Wait for pending authorization to clear.
  • Submit a billing ticket if both charges are completed.
Submit Billing Ticket

4. Checkout page is not loading

Possible reasons

  • Browser extension blocking checkout
  • Network issue
  • Cookie or security setting
  • Payment provider temporary issue
  • Region or firewall restriction

What to do

  • Refresh the page.
  • Try another browser.
  • Disable ad blockers or privacy extensions temporarily.
  • Clear browser cache.
  • Try a different network.
  • Check system status.
  • Contact support if the problem continues.
Check System Status
Invoices

Find, download or update your invoice.

Invoices are usually available in your LemonX account after a successful purchase or renewal. If you need a company name, VAT number, tax ID or billing address added to an invoice, update your billing information as soon as possible.

Download an invoice

  1. Log in to your LemonX account.
  2. Go to Billing or Invoices.
  3. Find the order or subscription renewal.
  4. Click Download Invoice.
  5. Save the PDF for your records.
Open account

Update invoice details

You may be able to update:

  • Billing name
  • Company name
  • Billing address
  • Tax ID
  • VAT number
  • Email address
  • Purchase order reference
  1. Log in to your account.
  2. Open Billing Details.
  3. Update the required information.
  4. Save changes.
  5. Download the updated invoice if available.
Open account

Request an invoice correction

If your invoice cannot be edited from the account dashboard, submit a billing ticket. Include:

  • Account email
  • Order ID
  • Invoice number
  • Correct company name
  • Correct billing address
  • VAT or tax ID if applicable
  • Specific change requested
Request Invoice Help

Invoice not received

  1. Check spam or promotions folder.
  2. Log in to your LemonX account.
  3. Check the Invoices section.
  4. Confirm that you used the correct purchase email.
  5. Submit a ticket if the invoice is missing.
Submit Billing Ticket
Subscriptions

Manage your LemonX subscription.

Your subscription controls product access, updates, support availability, license activation and premium features. Some plans renew automatically, while others may require manual renewal depending on your purchase terms.

View subscription status

Your subscription may show one of the following statuses:

Active — Your plan is active and product access is available.
Pending — Payment or activation may still be processing.
Past Due — A renewal payment failed and action may be needed.
Canceled — The subscription has been canceled and may not renew.
Expired — Access to updates, support or premium services may have ended.
Trial — You are using a limited-time trial or free access period.
Open subscriptions

Renew a subscription

  1. Log in to your LemonX account.
  2. Open Subscriptions.
  3. Select the plan you want to renew.
  4. Confirm payment method.
  5. Complete renewal.
  6. Check license status after renewal.
Manage

Cancel a subscription

  1. Log in to your LemonX account.
  2. Go to Subscriptions.
  3. Select the subscription you want to cancel.
  4. Click Cancel Subscription if available.
  5. Confirm cancellation.
  6. Review when product access, updates or support will end.

Canceling a subscription may stop future renewals, but it may not automatically remove LemonX products from your WordPress site. Installed plugins may remain installed, but premium updates, cloud services or support may depend on plan status.

Manage

Reactivate a canceled subscription

  1. Log in to your account.
  2. Open Subscriptions.
  3. Check whether reactivation is available.
  4. Complete payment if needed.
  5. Verify license activation after reactivation.
WhatsApp+44 7724 592551