Billing, subscriptions and invoices — all in one place.
Find help with LemonX payments, invoices, subscriptions, renewals, refunds, plan changes, tax information and billing account questions. Whether you are using LemonX Free, Pro, Agency, Enterprise or the full LemonX Suite, this page helps you understand how billing works and where to get support.
What do you need help with?
Invoices
Find, download, update or request an invoice for your LemonX purchase or subscription.
Invoice HelpSubscription Management
Cancel, renew, upgrade, downgrade or check your subscription status.
Subscription HelpTax & Company Details
Update billing name, company name, tax ID, VAT number or billing address.
Tax Information HelpHow LemonX billing works
LemonX uses plan-based billing for premium features, product access, cloud gateway usage, license management and advanced support. Your billing experience may depend on the plan you choose, the number of sites you activate, the products included in your package and whether you are using an individual, agency or enterprise plan.
Free Plan
For users testing LemonX or using limited core features.
- No paid subscription
- No payment method required
- Limited product access
- Upgrade available anytime
Pro Plan
For professional WordPress websites that need advanced AI, AEO, translation, indexing, MCP or premium product features.
- Paid subscription or one-time plan, depending on offer
- License key required
- Site activation limit applies
- Renewal may be required for updates and support
Agency Plan
For WordPress agencies, SEO teams and service providers managing multiple client sites.
- Multi-site license
- Agency-level account
- Larger activation limit
- Client workflow support
- May include priority support depending on plan
Enterprise Plan
For companies needing custom licensing, team controls, higher usage limits, security requirements, procurement support or custom agreements.
- Custom quote
- Custom billing cycle
- Contract-based terms
- Enterprise support options
- May include SLA or custom onboarding
Where to manage your billing
Most billing actions can be handled from your LemonX account dashboard. Use the same email address that you used when purchasing or activating your LemonX license.
View active subscriptions
Check which LemonX plans are active under your account.
Download invoices
Access previous invoices and receipts.
Update payment method
Change your card or payment method if supported by your account.
Update billing details
Edit billing name, company name, tax ID, VAT number or billing address.
Manage licenses
View license keys, activated sites and plan entitlements.
View downloads
Download LemonX products included in your plan.
Payment failed or checkout did not complete?
If your payment fails, it is often caused by card restrictions, bank verification, incorrect billing details, expired payment method, insufficient funds or network interruption during checkout.
1. My card was declined
Possible reasons
- Card expired
- Incorrect card details
- Bank blocked the transaction
- International payment restriction
- Insufficient funds
- 3D Secure verification failed
- Billing address mismatch
What to do
- Check card number, expiration date and CVV.
- Confirm your billing address.
- Try another payment method.
- Contact your bank if the transaction is blocked.
- Try again after a few minutes.
- Submit a billing ticket if the issue continues.
2. I was charged but my order is not showing
Possible reasons
- Payment is still processing
- Account email was typed incorrectly
- Order confirmation was delayed
- Payment provider has not completed confirmation
- Purchase was made under another email address
What to do
- Check your email inbox and spam folder.
- Try logging in with the email used at checkout.
- Check whether the payment is pending or completed.
- Wait a short time for order processing.
- Submit a ticket with payment date, email, amount and payment reference.
3. I see a duplicate charge
Possible reasons
- Checkout was submitted twice
- Payment authorization appeared before capture
- Bank shows pending authorization and completed payment separately
- Subscription renewal and new purchase happened close together
What to do
- Check whether one transaction is only pending.
- Review your invoice and order history.
- Wait for pending authorization to clear.
- Submit a billing ticket if both charges are completed.
4. Checkout page is not loading
Possible reasons
- Browser extension blocking checkout
- Network issue
- Cookie or security setting
- Payment provider temporary issue
- Region or firewall restriction
What to do
- Refresh the page.
- Try another browser.
- Disable ad blockers or privacy extensions temporarily.
- Clear browser cache.
- Try a different network.
- Check system status.
- Contact support if the problem continues.
Find, download or update your invoice.
Invoices are usually available in your LemonX account after a successful purchase or renewal. If you need a company name, VAT number, tax ID or billing address added to an invoice, update your billing information as soon as possible.
Download an invoice
- Log in to your LemonX account.
- Go to Billing or Invoices.
- Find the order or subscription renewal.
- Click Download Invoice.
- Save the PDF for your records.
Update invoice details
You may be able to update:
- Billing name
- Company name
- Billing address
- Tax ID
- VAT number
- Email address
- Purchase order reference
- Log in to your account.
- Open Billing Details.
- Update the required information.
- Save changes.
- Download the updated invoice if available.
Request an invoice correction
If your invoice cannot be edited from the account dashboard, submit a billing ticket. Include:
- Account email
- Order ID
- Invoice number
- Correct company name
- Correct billing address
- VAT or tax ID if applicable
- Specific change requested
Invoice not received
- Check spam or promotions folder.
- Log in to your LemonX account.
- Check the Invoices section.
- Confirm that you used the correct purchase email.
- Submit a ticket if the invoice is missing.
Manage your LemonX subscription.
Your subscription controls product access, updates, support availability, license activation and premium features. Some plans renew automatically, while others may require manual renewal depending on your purchase terms.
View subscription status
Your subscription may show one of the following statuses:
Renew a subscription
- Log in to your LemonX account.
- Open Subscriptions.
- Select the plan you want to renew.
- Confirm payment method.
- Complete renewal.
- Check license status after renewal.
Cancel a subscription
- Log in to your LemonX account.
- Go to Subscriptions.
- Select the subscription you want to cancel.
- Click Cancel Subscription if available.
- Confirm cancellation.
- Review when product access, updates or support will end.
Canceling a subscription may stop future renewals, but it may not automatically remove LemonX products from your WordPress site. Installed plugins may remain installed, but premium updates, cloud services or support may depend on plan status.
Reactivate a canceled subscription
- Log in to your account.
- Open Subscriptions.
- Check whether reactivation is available.
- Complete payment if needed.
- Verify license activation after reactivation.
Payment failed on renewal
- Check payment method.
- Update card details.
- Confirm billing address.
- Contact your bank if blocked.
- Retry payment.
- Submit a ticket if the renewal still fails.
Upgrade, downgrade or change your LemonX plan.
You can choose the LemonX plan that matches your current workflow. As your site or agency grows, you may need more products, more site activations, higher usage limits, agency features or enterprise support.
Upgrade from Free to Pro
Best when you need:
- Premium product features
- License activation
- Advanced AEO tools
- AI provider workflows
- Translation features
- MCP capabilities
- Updates and support
Upgrade from Pro to Agency
Best when you need:
- Multiple client sites
- Larger site activation limits
- Agency workflows
- Client reporting
- Template reuse
- Priority support options
- Team-level usage
Upgrade to Enterprise
Best when you need:
- Custom contract
- Procurement support
- Higher usage limits
- Custom integrations
- Security review
- SLA options
- Advanced team controls
- Dedicated onboarding
Downgrade a plan
Before downgrading, check whether you still need:
- Premium modules
- Multiple site activations
- Cloud gateway access
- Translation usage
- MCP features
- Agency reports
- Support access
- Secure updates
Downgrading may affect product access, site limits, usage quotas, support level and future updates.
Compare PlansRequesting a refund
Refund eligibility depends on the LemonX refund policy, your purchase type, plan, billing cycle, usage, timing and applicable terms. Please review the refund policy before submitting a request.
What to include
Important note: Canceling a subscription and requesting a refund are different actions. Canceling usually stops future renewals. A refund request asks for a previous payment to be reviewed under the refund policy.
Need to add company or tax information?
If you need your invoice to include a company name, VAT number, tax ID, billing address or other business information, update your billing details in your account before purchase whenever possible.
Editable billing fields may include
When to contact support
Submit a billing ticket if:
- Your invoice has incorrect company details
- VAT or tax ID was not added
- You cannot update billing information
- You need invoice reissue
- Your company requires a special document
- Procurement needs vendor information
Billing for agencies and multi-site teams
Agency plans are designed for teams managing multiple WordPress sites, client projects and recurring workflows. Agency billing may include multiple licenses, higher activation limits, team access, client reporting and plan-level support.
Multi-site license usage
Understand how many sites are included in your plan and how activation limits work.
Client site activation
Manage which customer sites are connected to your LemonX license.
Removing old sites
Deactivate unused or old client sites to free up license seats.
Team billing access
Control who can access billing, invoices, downloads and license information.
Client billing separation
Decide whether your agency or your client owns the LemonX license.
Plan upgrade
Upgrade when your agency needs more site activations, more products or advanced support.
Enterprise billing and procurement
Enterprise customers may need custom billing terms, invoices, purchase orders, security review, procurement support, tax documentation, custom contracts or SLA-related billing.
Enterprise billing can include
Best for
- Larger companies
- Internal WordPress teams
- Enterprise marketing teams
- Security-sensitive organizations
- Multi-site networks
- Agencies with advanced requirements
- Procurement-controlled purchases
Keep your billing information safe.
For your protection, never send full payment card details, passwords, private API keys, hosting credentials or customer private data through a support ticket.
Safe to share
- Account email
- Order ID
- Invoice number
- Last four digits of card if needed
- Payment date
- Plan name
- Billing name
- Company name
- Tax ID or VAT number when relevant
- Screenshot with sensitive data hidden
Do not share
- Full credit card number
- CVV code
- Bank password
- WordPress admin password
- Hosting credentials
- Private API keys
- Full license key in public spaces
- Customer personal data
- Database credentials
Security reminder: If our team needs to verify payment or account ownership, we will ask only for limited information required for verification. LemonX Support will never ask for your full credit card number or CVV.
Popular billing questions and quick answers
I cannot find my invoice
Check your account invoice page, email inbox and spam folder. Make sure you are logging in with the same email used during purchase.
My renewal payment failed
Update your payment method, confirm billing address, check bank restrictions and retry renewal.
My license stopped working after payment failed
If renewal failed or your subscription is past due, premium features, updates or support access may be affected. Update payment and check license status.
I purchased under the wrong email
Submit a billing ticket with the wrong email, correct email, order ID and proof of purchase if available.
I need to change invoice company details
Update billing details in your account or submit a ticket if the invoice has already been issued.
I want to cancel but keep using installed plugins
Canceling renewal and removing installed plugins are separate actions. Installed plugins may remain on your site, but premium access, cloud services, updates or support may depend on your plan status.
I need a refund
Review the refund policy first, then submit a billing ticket with purchase details.
I need an enterprise quote
Contact Sales with your company details, site count, product requirements and security needs.
What to include in a billing ticket
Include the right information so our billing team can review your request faster.
Account email
Use the email connected to your LemonX account or purchase.
Order ID
Include your order ID if available.
Invoice number
Include the invoice number for invoice-related requests.
Plan name
Tell us whether the issue is related to Free, Pro, Agency, Enterprise or LemonX Suite.
Payment date
Include the date of purchase, renewal or failed payment.
Payment amount
Include the charged amount and currency if available.
Request type
Tell us whether you need invoice help, refund review, subscription help, payment support, tax details, plan change or account correction.
Screenshot
Attach a screenshot if it helps, but hide sensitive information first.
Company details
For invoice changes, include company name, billing address and tax ID if required.
Clear description
Explain what happened and what result you need.
Frequently asked billing questions
Where can I download my invoice?
Log in to your LemonX account and open the Invoices section. If your invoice is missing, submit a billing ticket.
Can I update my invoice details?
You may be able to update billing details in your account. If the invoice has already been issued and cannot be changed, contact support.
Can I cancel my subscription?
If your plan supports self-service cancellation, you can cancel from your account subscription page. If not, submit a billing ticket.
What happens after I cancel?
Canceling usually stops future renewals. Installed plugins may remain on your site, but updates, cloud services, support and premium features may depend on your plan terms.
Can I upgrade my plan?
Yes. You can upgrade when you need more products, more site activations, higher usage limits, agency workflows or enterprise support.
Can I downgrade my plan?
Downgrades may be available depending on your subscription terms. Review which features, site activations and support access may be affected before downgrading.
Do you offer refunds?
Refunds are handled according to the LemonX refund policy. Review the policy and submit a billing ticket if you believe your purchase is eligible.
Why did my renewal fail?
Common reasons include expired card, insufficient funds, bank restriction, billing address mismatch or payment verification failure.
Can I change the email on my billing account?
Email changes may require account verification. Submit a ticket if you cannot change it from your account dashboard.
Do agency plans support client billing?
Agency plans can be used by agencies managing client sites. Whether the agency or client owns the license depends on your business arrangement and plan setup.
Do enterprise plans support purchase orders?
Enterprise billing may support purchase orders, custom invoices and procurement workflows. Contact Sales for details.
Should I send my card details to support?
No. Never send full card numbers, CVV codes or banking passwords to support.
Need billing help?
If you cannot find the answer here, send us your account email, order ID, invoice number, plan name and a short description of the billing issue.
Never include full payment card details, passwords, private API keys or sensitive customer data in a support ticket.