Installation Help
Having trouble installing or activating a LemonX plugin or theme?
View Installation Help Submit a Ticket
Need help? Send us the details.
Tell us what happened, which LemonX product you are using, and what you expected to happen. The more details you include, the faster we can understand the issue and guide you to the right solution.
Product-specific support
License help
Technical troubleshooting
Safer issue handling
Before opening a ticket
You may find the answer faster here.
Many LemonX issues can be solved through documentation, troubleshooting guides, compatibility checks or system status updates. Before submitting a ticket, we recommend checking these resources first.
License Help
License key not activating, site limit reached, or Pro features not unlocking?
View License HelpTroubleshooting
AI provider failed, translation queue stuck, indexing not working, or MCP cannot connect?
Start TroubleshootingKnown Issues
Check whether your issue is already known and whether a workaround is available.
View Known IssuesCompatibility
Review WordPress, PHP, theme, plugin, WooCommerce and hosting compatibility.
Check CompatibilitySystem Status
Check license service, cloud gateway, update server, AI gateway and MCP service status.
View System Status Support Request Form
Tell us what you need help with.
Please fill in the form below. If you are reporting a technical issue, include your WordPress environment, product version, error message and steps to reproduce.
Support Categories
Choose the right category for faster help.
Installation Help
Use this category if you cannot install, upload, activate or update a LemonX plugin or theme.
Best for:
- Plugin upload failed
- Theme installation issue
- WordPress admin error
- Missing menu item
- Module not appearing
- Update failed
License Activation
Use this category if your license key does not activate or Pro features are not available.
Best for:
- Invalid license key
- Site activation limit reached
- License email not recognized
- Pro features not unlocked
- License verification error
- Renewal or expiration issue
Account Access
Use this category if you cannot access your LemonX account.
Best for:
- Login issue
- Password reset
- Email change
- Account not found
- Profile update
- Team access issue
Billing or Invoice
Use this category for payment, subscription, invoice, refund or plan questions.
Best for:
- Invoice request
- Payment failed
- Subscription renewal
- Plan upgrade
- Refund request
- Billing email change
LemonX AEO Issue
Use this category for AI search visibility, SEO automation, indexing, Schema, ranking, Search Console or AEO reports.
Best for:
- Schema generation issue
- Indexing API issue
- Sitemap issue
- Query Lab issue
- AI citation tracking issue
- Rank tracking issue
- Search Console connection issue
LemonX Code Issue
Use this category for AI page generation, visual editor, knowledge base, OCR, templates, forms, media AI or migration.
Best for:
- Page generation failed
- AI provider error
- Knowledge base upload issue
- OCR not working
- Template issue
- Visual editor issue
- Form or modal issue
LemonX Verto Issue
Use this category for translation, multilingual SEO, URLs, hreflang, language switcher, translation memory, glossary or queue issues.
Best for:
- Translation queue stuck
- URL translation issue
- hreflang issue
- Language switcher not showing
- Glossary not applying
- Translation memory issue
- Multilingual SEO issue
LemonX MCP Issue
Use this category for Claude, Codex, Cursor, MCP authentication, tools, permissions, logs or Preview to Apply workflows.
Best for:
- MCP client cannot connect
- Authentication failed
- Claude Desktop setup issue
- MCP tools not visible
- Preview to Apply not working
- Permission error
- Site identity mismatch
Compatibility Issue
Use this category if the issue may be related to WordPress, PHP, theme, plugin, hosting or server configuration.
Best for:
- Theme conflict
- SEO plugin conflict
- Translation plugin conflict
- WooCommerce issue
- Cache plugin issue
- PHP version issue
- Hosting limitation
Feature Request
Use this category to suggest product improvements, new integrations, new workflows or new documentation.
Best for:
- New product feature
- New integration
- New AI provider
- New MCP tool
- New template type
- Workflow improvement
- Documentation request
Checklist
What to include in your ticket
Use this checklist before submitting. Clear information helps support understand the issue faster.
1
Product name
Tell us whether the issue is related to LemonX AEO, Code, Verto, MCP, Pro, Theme or Suite.
2
Product version
Include the plugin or theme version number if available.
3
WordPress version
Include your WordPress version.
4
PHP version
Include your PHP version.
5
Active theme
Tell us which WordPress theme is active.
6
Related plugins
List plugins that may be related to the issue, especially SEO, translation, page builder, cache, security and WooCommerce plugins.
7
Exact error message
Copy the full error message if one appears.
8
Screenshot or log
Attach a screenshot or error log when possible.
9
Steps to reproduce
Write the exact steps that lead to the issue.
10
Expected and actual result
Tell us what you expected and what actually happened.
Important Security Reminder
Do not send sensitive credentials in your ticket.
For your safety, never include passwords, private API keys, hosting credentials, database credentials, payment card details or sensitive customer information in a support ticket.
If temporary access is required, the LemonX support team will guide you through a safer process. Never send passwords in plain text unless you are using an approved secure method.
What happens next?
After you submit a ticket
Step 1
Ticket received
Your request is recorded with the details you submitted.
Step 2
Initial review
Our support team reviews the product, category, priority and environment information.
Step 3
Troubleshooting or clarification
If more details are needed, we may ask for screenshots, logs, reproduction steps or environment details.
Step 4
Suggested fix
We provide instructions, a workaround, documentation link or next action.
Step 5
Follow-up
If the issue requires product investigation, we may escalate it to the product or development team.
Step 6
Resolution
Once the issue is solved or a workaround is confirmed, the ticket can be closed.
Priority Guide
How to choose the right priority
Low
Choose Low for general questions, product guidance, documentation clarification or feature suggestions.
Examples:
- How do I use this feature?
- Where can I find documentation?
- Can LemonX support this workflow?
- I want to suggest an improvement.
Normal
Choose Normal when something is not working as expected, but your website or workflow is not blocked.
Examples:
- A setting is confusing
- A feature returns unexpected output
- A non-critical module is not working
- You need help with configuration
High
Choose High when an important workflow is affected and you need support soon.
Examples:
- Translation queue is blocked
- License verification affects a production workflow
- AI provider connection fails on a live site
- Indexing workflow is failing
- MCP setup is blocking an important automation
Critical
Choose Critical only when a production site, paid workflow, customer deliverable or business-critical process is seriously blocked.
Examples:
- Production website cannot use licensed features
- Critical update failed
- Enterprise workflow is blocked
- MCP automation failure affects a live operation
- Major service issue not shown on system status
Helpful Links
You may need these resources.
Support Center
Browse all LemonX support topics.
Documentation
Read product setup and usage guides.
Troubleshooting
Fix common LemonX issues.
License Help
Solve license activation and renewal issues.
Compatibility
Check WordPress, PHP, plugin and theme compatibility.
System Status
Check LemonX cloud, license and API services.
Contact Sales
Ask about agency, enterprise or custom plans.
Ticket FAQ
Questions before submitting a ticket
Should I submit a ticket or read the docs first?
If your question is about setup, basic configuration or product usage, check the documentation first. If something is not working as expected or your issue is site-specific, submit a ticket.
Do I need to be a paid customer to submit a ticket?
Public documentation and help center resources are available to everyone. Ticket support availability may depend on your plan, license status and support policy.
Can I submit a ticket for multiple products at once?
Yes, but it is better to submit separate tickets if the issues are unrelated. This helps support route each issue to the right product area.
What should I do if I do not know which product is causing the issue?
Choose “Not sure” under Product and describe what you were doing when the issue appeared.
Can I attach screenshots?
Yes. Screenshots are helpful. Please remove private data before uploading.
Can I send my WordPress admin password?
No. Do not send passwords or sensitive credentials in plain text. If temporary access is needed, support will guide you through a safer process.
What if the issue is urgent?
Choose the correct priority and include clear details. If the issue is related to cloud services, also check the system status page.
Can I request a new feature through the ticket form?
Yes. Choose Feature Request as the category. For roadmap-related ideas, you can also use the roadmap or feature request page.
Can support help with custom development?
Standard support can help with product usage and troubleshooting. Custom implementation, migration, private integration or advanced development may require a professional service or enterprise plan.
What makes a ticket easier to solve?
A clear subject, exact error message, screenshots, product version, WordPress version, PHP version, active theme, related plugins and reproducible steps.
Ready to submit your request?
Send us the details and we will help you find the next step. Please include your product name, environment information and steps to reproduce the issue.
Please do not include passwords, private API keys, hosting credentials or payment card information in your ticket.