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LemonX Support

Account Help

Need help logging in, resetting your password, changing your email, accessing your dashboard, or managing your LemonX account? This page explains how LemonX accounts work and what to do when you cannot access or update your account correctly.

Open Account Dashboard Submit a Ticket

Most account issues can be solved by resetting your password, checking your login email, verifying your account, clearing browser cache, or confirming that you are using the same email that owns your LemonX license.

LemonX Account Dashboard MENU LicensesDownloadsBillingSitesUsageProfileSecuritySupport Welcome back, Alex alex@agency.com · Owner Licenses3 Sites2/5 Usage68% Pro CONNECTED SITES acme.com · active · LemonX Suite client.io · active · AEO + Verto staging.acme.com · pending Recent invoice#INV-2847 · Paid Open tickets1 active
EmailPasswordLog In

Log In to Your Account

Access your LemonX account dashboard, downloads, licenses, billing details and connected websites.

Log In
Forgot Password?Reset link sent ✓Check your inbox

Reset Your Password

Forgot your password? Request a secure password reset link and create a new password.

Reset Password
AAlex ChenHarlemon Agencyalex@agency.comEdit Profile

Update Account Details

Change your name, company information, profile details, communication preferences and account settings.

Manage Profile
ACCESS CHECKEmail mismatchLicense not foundTry alternate emailRun diagnostics

Fix Account Access Issues

Troubleshoot login errors, missing licenses, wrong account access, email mismatch and dashboard problems.

Troubleshoot Access

What your LemonX account is used for

Your LemonX account is the central place where you manage your products, licenses, downloads, connected websites, billing details, subscriptions, invoices, support requests and account settings.

Your account may include:

Product downloadsLicense keysConnected websitesPlan detailsSubscription statusBilling informationInvoicesAPI keysCloud gateway settingsSupport ticketsTeam membersProfile settingsSecurity settingsCommunication preferences
Important note: Your LemonX account is different from your WordPress admin account. Your WordPress admin account controls your own website. Your LemonX account controls your LemonX products, licenses, downloads, billing and support access.
LemonX Account Licenses · Downloads Billing · Support tickets Team · API keys WordPress Admin Posts · Pages · Media Plugins · Themes Your website only Separate

Account dashboard overview

The LemonX Account Dashboard helps you manage your LemonX products and account information from one place.

Main dashboard areas:

Licenses

View active licenses, product access, connected websites, activation limits and renewal status.

Downloads

Download LemonX plugins, themes, updates, beta releases or version archives depending on your plan.

Billing

Manage subscriptions, payment methods, invoices, renewals, taxes and billing information.

Sites

View websites connected to your LemonX licenses and remove old or unused domains.

Usage

Check AI usage, translation usage, indexing requests, cloud gateway usage or other plan-based limits where available.

API Keys

Manage API keys, cloud access, integration tokens or provider-related credentials where supported.

Profile

Update your name, company, email preferences and account details.

Security

Manage password, account verification, active sessions and security-related settings.

Support

View support tickets, submit new requests and check support history.

How to log in to your LemonX account

Follow these steps to access your account dashboard.

1Login2Email3Password4Verify5Dashboard

Step 1 · Go to the login page

Open: /login

Step 2 · Enter your account email

Use the email address you used when purchasing, registering or activating LemonX.

Step 3 · Enter your password

Enter your LemonX account password.

Step 4 · Complete any verification step

If additional verification is required, follow the instructions shown on the screen.

Step 5 · Open your dashboard

After logging in, you can access your licenses, downloads, billing details, connected sites and support tickets.

Forgot your password?

If you forgot your LemonX account password, you can reset it from the login page.

Password reset steps

  1. Go to the login page.
  2. Click Forgot Password.
  3. Enter your account email.
  4. Check your inbox for the password reset email.
  5. Click the reset link.
  6. Create a new password.
  7. Return to the login page and sign in again.

If you do not receive the reset email

  • Check your spam or junk folder.
  • Make sure you entered the correct email address.
  • Wait a few minutes and try again.
  • Search your inbox for “LemonX” or “Harlemon”.
  • Check whether your email provider blocks automated messages.
  • Contact support if the email still does not arrive.

Password reset link expired

For security reasons, password reset links may expire. If your link no longer works, request a new password reset email.

Common login issues

Issue: Incorrect email or password
What it means

The login details entered do not match an existing LemonX account.

How to fix it
  • Check for typos.
  • Make sure Caps Lock is not enabled.
  • Try your purchase email.
  • Try your team or business email.
  • Reset your password.
  • Check whether you registered with a different email.
Issue: Account not found
What it means

No LemonX account was found using the email address entered.

How to fix it
  • Confirm the email used during checkout.
  • Check your purchase confirmation email.
  • Ask your team owner which email was invited.
  • Try any alternate email you may have used.
  • Contact support if you believe the account should exist.
Issue: Login page keeps refreshing
What it means

Your browser, cache, cookie settings or security software may be preventing the login session from being saved.

How to fix it
  • Clear browser cache and cookies.
  • Try an incognito or private browser window.
  • Disable browser extensions temporarily.
  • Try another browser.
  • Make sure cookies are enabled.
  • Check whether your VPN or firewall blocks login sessions.
Issue: Dashboard is blank
What it means

Your account dashboard did not load correctly.

How to fix it
  • Refresh the page.
  • Clear browser cache.
  • Try another browser.
  • Disable browser extensions.
  • Check your internet connection.
  • Log out and log in again.
  • Contact support if the dashboard remains blank.
Issue: Too many login attempts
What it means

There were too many failed login attempts in a short period of time.

How to fix it
  • Wait before trying again.
  • Reset your password.
  • Avoid repeated attempts with the wrong password.
  • Contact support if you are locked out for too long.

Email address and account ownership

Your LemonX account email is important because it is used for login, license ownership, billing notifications, download access and support verification.

When your email matters

  • Logging in to your account
  • Receiving password reset emails
  • Accessing purchased products
  • Managing licenses
  • Viewing invoices
  • Receiving renewal reminders
  • Submitting verified support tickets
  • Managing team access
  • Recovering your account

Changing your email address

If your account allows email changes, you may be able to update your email from your profile settings.

Go to: Account Dashboard → Profile → Email

After changing your email, you may need to verify the new address.

When to contact support

Contact support if:

  • You no longer have access to your old email.
  • Your license is connected to the wrong email.
  • You purchased with one email but registered with another.
  • Your company needs to transfer account ownership.
  • A team member who owned the account has left the company.
  • Your billing email and login email need to be separated.
Important note: For security reasons, account ownership changes may require verification.

Why are my licenses or downloads missing?

If you log in and do not see your LemonX products, your account may not be connected to the correct purchase, license or email address.

Common reasons

  • You logged in with a different email.
  • Your purchase used another email address.
  • Your license belongs to a team owner account.
  • Your subscription has expired.
  • Your payment did not complete.
  • Your product is under a different LemonX account.
  • Your agency owner manages the license.
  • Your account has not refreshed yet after purchase.

How to fix it

  • Check your purchase confirmation email.
  • Log out and try another email address.
  • Ask your team owner or agency admin.
  • Open the License Dashboard and refresh your account data.
  • Check Billing to confirm payment status.
  • Submit a ticket with your order email and purchase details.

What to include in your support ticket

  • Purchase email
  • Account email
  • Order number, if available
  • Product name
  • Website URL
  • Payment date
  • Screenshot of your account dashboard
  • Screenshot of your purchase confirmation, if available
Submit a Ticket

Managing your profile settings

Your profile settings help LemonX identify your account, personalize support, and keep your billing, license and communication details accurate.

Profile details may include

  • Full name
  • Company name
  • Account email
  • Billing email
  • Website URL
  • Country or region
  • Preferred language
  • Communication preferences
  • Support contact information
  • Business type
  • Agency or client role

Recommended setup

  • Use an email address you can access long term.
  • Keep your company name accurate.
  • Add your main website URL.
  • Use a billing email that your finance team can access.
  • Keep your support contact information updated.
  • Do not share your personal password with team members.
Manage Profile

Team members and agency access

Some LemonX plans may support team or agency workflows. This allows multiple people to access account-related resources without sharing one password.

Owner

The main account holder. Usually controls licenses, billing, subscriptions, team members and account ownership.

Admin

Can help manage products, sites, downloads, support and selected account settings.

Developer

May access downloads, documentation, API keys, connected sites or technical settings.

Billing Contact

May access invoices, payment methods, subscription details and billing-related information.

Support Contact

May submit support tickets and communicate with LemonX support on behalf of the account.

OwnerAdminDeveloperBilling Team access · no shared passwords

Best practices

  • Do not share one login across your team.
  • Invite team members when available.
  • Remove users who no longer work on the project.
  • Keep billing access limited to trusted users.
  • Use clear role separation for agencies and clients.
  • Review team access regularly.

When to contact support

Contact support if:

  • You need to transfer account ownership.
  • A team owner has left the company.
  • A client account was created under the wrong email.
  • You need to separate agency and client access.
  • You cannot remove a team member.
  • You need help with account permissions.

Keeping your LemonX account secure

Your LemonX account may control licenses, connected websites, billing details, downloads, cloud services and AI-related settings. Keep it protected.

Security recommendations

  • Use a strong password.
  • Do not reuse passwords from other services.
  • Keep your email account secure.
  • Do not share your login with clients or team members.
  • Remove old team members when projects end.
  • Review connected websites regularly.
  • Keep your WordPress admin account separate from your LemonX account.
  • Be careful with API keys and integration tokens.
  • Contact support immediately if you suspect unauthorized access.

Strong password tips

  • Use at least 12 characters.
  • Mix uppercase, lowercase, numbers and symbols.
  • Avoid using your company name or domain.
  • Avoid reused passwords.
  • Use a password manager when possible.

Suspicious account activity

Contact support if you notice:

  • Unknown login activity.
  • Unexpected license changes.
  • Unknown connected websites.
  • Missing products.
  • Changed billing details.
  • Support tickets you did not create.
  • Password reset emails you did not request.
SecureStrong password · 2FA ready · Session reviewSeparate from WordPress admin

Connected sites in your account

Your LemonX account may show the WordPress websites connected to your licenses.

Connected site information may include

  • Domain name
  • License status
  • Product access
  • Activation date
  • Last check-in
  • Environment type
  • Plan limits
  • Connected product
  • Site owner
  • License key

When to review connected sites

  • After launching a new website.
  • After migrating a website.
  • After changing domains.
  • After removing a client site.
  • After reaching your license limit.
  • Before renewing or upgrading.
  • Before transferring account ownership.

Removing old sites: If a site is no longer active, remove it from your account to free an activation slot. For license-specific instructions, visit License Help.

Connected Sites acme.comActiveclient.ioActivestaging.acme.comPending 2 of 5 activation slots used

API keys and provider settings

Depending on your LemonX products and plan, your account may include access to API keys, cloud gateway settings, provider connections or integration credentials.

Common uses

  • AI provider connection
  • Cloud gateway access
  • MCP authentication
  • Developer integrations
  • Usage tracking
  • Custom provider setup
  • Automation workflows
  • External system connections

Best practices

  • Do not share API keys publicly.
  • Do not paste secret keys into public pages.
  • Rotate keys if they may have been exposed.
  • Remove unused keys.
  • Use separate keys for production and testing when possible.
  • Limit access to trusted team members.
  • Review usage if you see unexpected activity.
Important note: Some provider keys may be stored inside your WordPress site settings rather than your LemonX account, depending on product configuration.

Account, license and billing are related, but not the same.

AccountLogin · ProfileDashboard access LicenseActivation · SitesPro features BillingPayments · InvoicesRenewals

Account

Your account is your identity inside LemonX. It controls login, profile, dashboard access, downloads, support and account-level settings.

Account Help

License

Your license controls product activation, site limits, Pro feature access, connected domains and license verification.

License Help

Billing

Billing controls payments, invoices, renewals, subscriptions, refunds, taxes and payment methods.

Billing Help
Example: If you cannot log in, it is an account issue. If you can log in but Pro features are locked, it may be a license issue. If your renewal payment failed, it is a billing issue.

Account recovery

If you cannot access your LemonX account, we can help you recover it after verifying ownership.

Account recovery may be needed when

  • You forgot your login email.
  • You lost access to your email inbox.
  • Your password reset email does not arrive.
  • The account owner left your company.
  • A client account was created under the wrong email.
  • Your purchase email is no longer active.
  • Your license is connected to an old account.
  • You believe someone else accessed your account.

Information that helps us verify ownership:

Purchase emailOrder numberInvoice numberWebsite URLLicense key, if availableCompany nameBilling informationPayment dateLast four digits of payment method, if requested securelyScreenshots of purchase confirmationAdmin email associated with the website
Security note: For your protection, LemonX support may not be able to change account ownership without verification.

Browser and access troubleshooting

If your account dashboard does not load correctly, try these steps.

Basic troubleshooting

  • Clear browser cache.
  • Clear cookies for the LemonX website.
  • Try an incognito or private window.
  • Try another browser.
  • Disable browser extensions temporarily.
  • Check whether your browser blocks cookies.
  • Disable aggressive privacy blockers temporarily.
  • Try another network.
  • Turn off VPN temporarily.
  • Check if your company firewall blocks login sessions.

Recommended browsers

Use a modern browser such as:

ChromeSafariFirefoxEdge

If the issue continues

Submit a support ticket and include:

  • Browser name and version
  • Operating system
  • Screenshot or screen recording
  • Exact error message
  • Login email
  • Whether the issue happens in another browser
  • Whether you are using VPN, proxy or corporate firewall
Submit a Ticket

Communication preferences

Your LemonX account may allow you to manage email preferences for product updates, renewal reminders, security notices, support replies and marketing communications.

Common email types:

Account verification emailsPassword reset emailsLicense notificationsRenewal remindersBilling receiptsProduct updatesSecurity noticesSupport repliesChangelog announcementsMarketing emails
Important note: Even if you unsubscribe from marketing emails, you may still receive essential account, billing, license, security or support messages.

When should you contact support?

Contact support if:

  • You cannot log in after resetting your password.
  • You no longer have access to your account email.
  • Your licenses or downloads are missing.
  • Your purchase is not showing in your dashboard.
  • You need to transfer account ownership.
  • A team member needs to be removed.
  • Your dashboard does not load.
  • Your account email needs to be changed manually.
  • You see suspicious account activity.
  • You believe your account is connected to the wrong license.
  • You need help separating agency and client access.

What to include in your support ticket

  • Your LemonX account email
  • Purchase email, if different
  • Website URL
  • Product name
  • Order number, if available
  • Screenshot of the issue
  • Exact error message
  • Browser and device information
  • Whether you recently changed email, domain or ownership
  • Whether you are the account owner, team member, agency or client

Account Help FAQ

Is my LemonX account the same as my WordPress admin account?

No. Your LemonX account manages LemonX products, licenses, downloads, billing and support. Your WordPress admin account manages your own website.

I forgot my password. What should I do?

Use the Forgot Password option on the login page and follow the password reset instructions sent to your email.

I did not receive the password reset email. What should I do?

Check spam, confirm your email address, wait a few minutes, and try again. If the email still does not arrive, contact support.

Why can I log in but cannot see my license?

You may be using a different email from the one used during purchase, or your license may belong to another account or team owner.

Can I change my account email?

If available, you can update it from your profile settings. If you cannot access the old email or need ownership transfer, contact support.

Can multiple team members use one LemonX account?

For security, team members should not share one password. Use team or agency access features where available.

How do I transfer account ownership?

Contact support and provide verification details. Ownership transfers may require proof of purchase, company verification or account owner confirmation.

Why is my account dashboard blank?

This may be caused by browser cache, cookies, extensions, network restrictions or a temporary loading issue. Try another browser and clear cache.

Can I delete my LemonX account?

Account deletion may affect licenses, downloads, billing history and support access. Contact support if you need account deletion or data-related assistance.

My account shows the wrong company name. Can I update it?

In most cases, you can update profile or billing information from the account dashboard. If the field is locked, contact support.

Can I use a different email for billing?

Some accounts may support separate login and billing emails. Check your billing settings or contact support.

What should I do if I suspect unauthorized access?

Change your password immediately, review connected sites and team members, and contact support with details.

Related Support Pages

License Help

Need help activating LemonX, managing site limits or unlocking Pro features?

Visit →

Billing Help

Need help with payment, subscription, invoice, tax or refund questions?

Visit →

Installation Help

Need help installing LemonX plugins or themes on WordPress?

Visit →

Troubleshooting

Need help diagnosing technical issues with LemonX products?

Visit →

System Status

Check whether LemonX services are operating normally.

Visit →

Still need help with your LemonX account?

If you cannot log in, cannot find your license, need to change your email, or need help recovering access, send us the details and our support team will help you review your account.

Submit an Account Ticket Open Account Dashboard Check System Status

For faster support, include your account email, purchase email, website URL, product name, order number if available, and a screenshot of the issue.